NHTSA Complaint #10115967 — 2003 FORD NAVIGATOR

ON FEBRUARY 25, 2005, I TOOK MY 2003 LINCOLN NAVIGATOR TO THE SERVICE DEPARTMENT FOR A MAJOR FRONT AIR SUSPENSION PROBLEM; THE FRONT HALF OF MY CAR WAS SO LOW TO THE GROUND WHILE THE BACK HALF WAS SET HIGH. THE RIDE WAS VERY BUMPY, ROUGH,AND UNWIELDY . THE DEALERSHIPS SERVICE PERSONNEL DETERMINED THE VEHICLE'S AIR SUSPENSION COMPRESSOR WAS INOPERABLE AND THAT THERE WAS A FAILURE OF THE CAR'S FRONT PNEUMATIC SYSTEM. DEALER INSTALLED NEW COMPRESSOR AND PERFORMED RECALIBRATING TESTS OF THE PNEUMATIC SYSTEM BUT LESS THAN A MONTH LATER ON MARCH 22ND, THE SAME PROBLEM OCCURRED AND I HAD TO TAKE THE CAR IN TO THE DEALER FOR ANOTHER REPAIR. THIS TIME THE "RIDE HEIGHT CALIBRATION" WAS INACCURATE AND WAS SUPPOSEDLY RE-MEASURED AND RECALCULATED. THE FOLLOWING DAY I NOTICED THE SAME PROBLEM WITH THE FRONT OF MY CAR LOW TO THE GROUND. ON MARCH 25TH, I CONTACTED THE SERVICE MANAGER ABOUT THE SAME PROBLEM. ON MARCH 28TH, THE CAR IS IN THE SERVICE DEPARTMENT FOR THE THIRD TIME FOR THE SAME SUSPENSION PROBLEM. THE SERVICE MANAGER INDICATED THAT THE CAR WILL BE TESTED AND KEPT OVERNIGHT TO MAKE SURE THE PROBLEM DOES NOT CONTINUE. THE TECHNICIANS AT THIS POINT DO NOT KNOW WHY THIS SUSPENSION PROBLEM KEEPS HAPPENING. THIS IS A MAJOR SAFETY ISSUE AS THE CAR IS VERY UNWIELDY WHEN IT IS DRIVEN. I'M AFRAID THAT THE CAR HAS AN EVEN GREATER TENDENCY TO ROLLOVER IF THIS PROBLEM IS NOT SOLVED.*JB