NHTSA Complaint #10114754 — 2002 HONDA CIVIC

WE BELIEVE OUR 2002 HONDA CRV HAS AN ELECTRICAL MALFUNCTION. THE FIRST YEAR AFTER WE BOUGHT THE CAR THE MALFUNCTION LIGHT WOULD TURN ON AND STAY ON. WE TOOK IT TO THE DEALER AT LEAST 3 OR 4 TIMES, BUT THEY SAID THERE WAS NOTHING WRONG WITH IT AND JUST TURNED THE LIGHT OFF. WELL A COUPLE OF WEEKS AGO THE SRS LIGHT TURNED ON. THE CAR ONLY HAS 44,000 MILES. FAIRFAX HONDA SAID THAT THEIR DIAGNOSTIC TEST DIDN'T SHOW ANYTHING WRONG, THAT THE LIGHT MUST HAVE TURNED ON BY ELECTRICAL INTERFERANCE. THEY JUST TURNED THE LIGHT OFF. WELL IT IS KNOW A WEEK LATER AND THE LIGHT IS BACK ON. THIS TIME THE DEALER SAID THAT THEY GOT A DIAGNOSTIC CODE THAT THE LEFT SIDE PASSENGER SENSOR WAS NOT WORKING PROPERLY. IF THIS IS TRUE, WHY DIDN'T THEY GET THE DIAGNOSTIC CODE THE FIRST TIME. IF THE AIRBAG SENSOR WAS REALLY NOT WORKING WE COULD HAVE HAD AN ACCIDENT AND HAD NO AIRBAG. OF COURSE, THEY ALSO INFORMED US THAT THE EXTENDED WARRANTY WE BOUGHT DOES NOT COVER THIS AND THAT IT WOULD COST US $700 TO FIX. THEY SAID THAT THIS WAS ONE OF THE FEW THINGS THAT WAS NOT COVERED UNDER THE EXTENDED WARRANTY. WHAT A COINCIDENCE!! NEEDLESS TO SAY WE ARE VERY DISSATISFIED WITH THE CAR, THE EXTENDED WARRANTY AND THE SERVICE DEPARTMENT. I BELIEVE THE CAR IS TO NEW TO BE HAVING ALL THIS PROBLEMS. I CONTACTED THE HONDA CARE DEPARTMENT, BUT THEY WERE RUDE AND BASICALLY TOLD ME TO READ THE FINE PRINT. NOT MUCH CUSTOMER SERVICE. WE WOULD NOT BUY ANOTHER HONDA AGAIN AND WOULD ENCOURAGE ANYONE AGAINST DOING SO.*AK