NHTSA Complaint #10114720 — 2002 JEEP GRAND CHEROKEE

I HAD THE EXACT SAME PROBLEM AS BELOW. HAD IT REPAIRED AND THE DEALERSHIP SAYS THEY REPAIR 2 - 3 EVERY WEEK AND THEY EVEN GAVE ME A COPY OF THE SERVICE BULLETIN THAT JEEP PUTS OUT TO THEIR MECHANICS. SERVICE MANAGER SAYS HE HAS COMPLAINED TO JEEP ABOUT RECALLING BUT THEY TOLD HIM IT WAS TOO EXPENSIVE OF A PART AND NOT A SAFETY ISSUE. 2002 GRAND CHEROKEE LIMITED HAS A KNOWN PROBLEM WITH THE DUAL CLIMATE CONTROL SYSTEM. A DOOR IN THE SYSTEM ROUTINELY BREAKS OR STRIPS AS SOON AS THE VEHICLE HAS PASSED THE MANUFACTURERS WARRANTY END DATE. ONE SIDE(DRIVERS) OF THE SYSTEM WORKS AS ADVERTISED, HOWEVER THE PASSENGER SIDE WILL ONLY BLOW EXTREMELY COLD AIR. THE COST TO RECTIFY THIS ANOMALY IS AROUND $800 AT A JEEP DEALERSHIP. FROM READING SEVERAL AUTOMOTIVE REPAIR FORUMS ON THE INTERNET, THIS PROBLEM IS OCCURRING IN A VERY HIGH NUMBER, PROBABLY PERCENTAGE OF VEHICLES. SUPPOSEDLY JEEP IS AWARE OF THE DEFECTIVE PART USED IN THE SYSTEM AND IS NOT DOING ANYTHING ABOUT IT.*AK