NHTSA Complaint #10114619 — 2000 FORD FOCUS

IGNITION IN 2000 FORD FOCUS HAS FAILED. WE STARTED TO EXPERIENCE PROBLEMS WITH TURN THE KEY--WE OFTEN EXPERIENCED PROBLEMS WITH TURNING THE KEY TO ON POSITION. THE PROBLEM HAS NOW PROGRESSED AND WE ARE UNABLE TO EVEN TURN THE CAR ON AT ALL. WE ARE TOLD THAT THE IGNITION WILL HAVE TO BE REPLACED. WE CONTACTED THE LOCAL FORD DEALERSHIP AND WE WERE TOLD BY THEIR SERVICE DEPARTMENT THAT THEY HAVE SEEN THIS PROBLEM OCCURING MORE AND MORE, AND THEY HAVE ALREADY HAD SEVERAL CARS OF THIS MAKE AND MODEL COME IN WITH THIS PROBLEM. WE WERE ALSO TOLD THAT IT WILL COST ALMOST $400.00 TO REPLACE THIS PART. I'VE RESEARCHED THIS PROBLEM, AND IT SEEMS THERE ARE PEOPLE FROM ALL OVER THE US WHO ARE HAVING THIS ISSUE. I CONTACT FORD CUSTOMER SERVICE DIRECTLY AND THEY WERE OF NO ASSISTANCE.