NHTSA Complaint #10114478 — 2002 CHRYSLER TOWN AND COUNTRY

I HAVE A 2002 CHRYSLER TOWN AND COUNTRY THAT HAS AN AIR BAG WARNING LIGHT THAT ILLUMINATES INTERMITTENTLY. UPON RESEARCHING THIS ISSUE I LEARNED THAT THERE HAD BEEN A RECALL ON SEVERAL OF THESE VEHICLES IN 2002 TO ADDRESS AN ISSUE WITH A CLOCKSPRING. THIS ISSUE CAUSES INTEGRAL SAFETY FEATURES, SUCH AS THE HORN AND AIR BAG, TO FAIL ON OCCASION. I FIRST CONTACTED MY LOCAL DEALER WHO INFORMED ME THAT MY VIN DID NOT COME UP AS BEING ELIGIBLE FOR THE RECALL. I CONTACTED CHRYSLER DIRECTLY AND GOT THE SAME ANSWER. THE ISSUE MAY NOT COME UP ON A VIN SEARCH, BUT IT CERTAINLY DOES IMPACT MY VEHICLE. I HAVE TRIED TO OBTAIN AUTHORIZATION TO HAVE THE CLOCKSPRING REPLACED AT CHRYSLER'S EXPENSE, TO NO AVAIL. AS THIS IS A POTENTIAL SAFETY HAZARD, I WOULD LIKE TO SEE THE MATTER INVESTIGATED.*AK