NHTSA Complaint #10113945 — 2003 MERCEDES BENZ S CLASS ELECTRICAL SYSTEM

Complaint Details

ODI Number	10113945
Vehicle	2003 MERCEDES BENZ S CLASS
Component	ELECTRICAL SYSTEM
Date of Incident	December 9, 2002
Date Filed	March 11, 2005
Mileage	127 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	ME

Consumer Description

THIS AUTO'S COMMAND (COMMUNICATIONS) SYSTEM (RADIO/CASS/CELL PHONE/NAVIGATION SYSTEM) HAS FAILED, INTERMITTANTLY ELEVEN TIMES OVER THE PAST 2 YEARS. SINCE I PURCHASED THIS AUTO FOR MONTHLY TRIPS BETWEEN MAINE AND GEORGIA, I REALLY NEED SAFE AND CONSISTENT COMMUNICATIONS AND NAVIGATION SYSTEMS TO OPERATE PROPERLY. I'VE NOW LOST FAITH IN THE SAFE OPERATION OF THIS VEHICLE; PURCHASED EXPRESSLY FOR SAFE, LONG DISTANCE, ALL-WEATHER, & DEPENDABLE TRIPS OF 2,600 MILES EACH MONTH. WHILE THE FACTORY HAS ATTEMPTED TO REPAIR/REPLACE THE COMMAND SYSTEM TEN TIMES, IT HAS NOW FAILED FOR THE ELEVENTH TIME! THIS PROBLEM HAS BEEN ADDITIONALLY DOCUMENTED IN THE PAST THREE ISSUES OF THE STAR: MERCEDES BENZ OWNERS CLUB MAGAZINE. *AK

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