NHTSA Complaint #10113903 — 2001 FORD TAURUS

MY DAUGHTER GOT TO WORK AND SHUT THE CAR OFF AND WHEN SHE CAME OUT THE CAR STARTED BUT WOULD NOT GO IN GEAR. NO WARNING OF ANY KIND. WE HAD THE VEHICLE TOWED TO INVER GROVE FORD AND FOUND OUT THE TRANSMISSION WENT OUT WITH ONLY 38,000 MILES ON THE VEHICLE. OF COURSE THE WARRANTY EXPIRED AT 36,000. WE TALKED WITH FORD AND THEY STATED THAT SINCE WE DIDN'T BUY THE EXTENDED WARRANTY THERE WAS NOTHING THEY COULD DO. I HELPED MY DAUGHTER BUY THIS CAR SO SHE WOULD HAVE A RELIABLE CAR TO DRIVE MY TWO GRANDCHILDREN AROUND IN AND GET BACK AND FORTH TO WORK. I THANK GOD EVERYDAY THAT THE CAR WAS PARKED AND SHE WAS NOT DRIVING IT LET ALONE WITH MY GRANDCHILDREN IN IT. INVER GROVE FORD STATED THAT A MAJOR COMPONENT HAD GONE OUT AND IT WOULD BE $3400 TO FIX THE COMPONENT OR FOR $3500 WE COULD GET A NEW TRANSMISSION PUT IN IT. GIVE ME A BREAK. A $100 DIFFERENCE. I MOST DEFINETELY WILL NOT BE BUYING ANOTHER FORD PRODUCT. SHAME ON THEM FOR NOT STRESSING THE FACT TO ME THAT BY BUYING THIS CAR I REALLY NEEDED TO BUY THE EXTENDED WARRANTY. NOW THE CAR WILL BE SITTING UNTIL WE CAN AFFORD TO GET IT FIXED. THE FORD MOTOR COMPANY TAKES THE MONEY BUT REALLY DOESN'T CARE ABOUT THE CONSUMER. WE WERE TOLD WE WERE NOT LOYAL CUSTOMERS BECAUSE WE DIDN'T BRING THE CAR BACK FOR OIL CHANGES AND SUCH AND GIVE THEM MORE MONEY. WE WERE FAULTED BECAUSE WE COULD CHANGE THE OIL OURSELVES. *AK