NHTSA Complaint #10112413 — 2004 FORD ESCAPE

VISIBILITY:GLASS, SIDE/REAR issue reported to NHTSA

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Vehicle Towed

Complaint Details

ODI Number	10112413
Vehicle	2004 FORD ESCAPE
Component	VISIBILITY:GLASS, SIDE/REAR
Date of Incident	February 25, 2005
Date Filed	March 2, 2005
Mileage	70 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	MI

Consumer Description

MY WIFE AND I WERE COMMUTING HOME WHEN THE REAR WINDSHIELD IN OUR 2004 ESCAPE SHATTERED ON ITS OWN; WE WERE TRAVELING APPROXIMATELY 70MPH. WE TOOK IT TO THE DEALER AND THEY INFORMED US IT'S NOT COVERED UNDER WARRANTY SAYING, "WELL...YOU GUYS MUST HAVE HIT SOMETHING OR SOMETHING MUST HAVE HIT IT BECAUSE GLASS JUST DOESN'T SHATTER LIKE THAT." UPON FURTHER INSISTANCE THAT IT DOES, THE DEALER STILL REFUSED TO REPAIR IT UNDER WARRANTY AND WE CAN'T BELIEVE THIS REPAIR ISN'T COVERED (WE JUST PASSED THE 12,000 MILE MARK).*AK

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