NHTSA Complaint #10112173 — 2004 NISSAN MURANO

THERE SEEMS TO BE A DEFECT IN THE WIPER SYSTEM ON THE MURANO. AFTER A SNOWSTORM I CLEANED THE WINDSHIELD OF SNOW AND TURNED ON THE WIPERS. SNOW BLEW OFF THE TOP OF THE CAR, THE RIGHT WIPER PUSHED IT DOWN. AS A RESULT THE RIGHT WIPER COULD NOT GO DOWN COMPLETELY. THIS THREW OFF THE TIMING OF THE LEFT AND RIGHT WIPER AND THE TWO GOT TANGLED AND BEND. A NEW LEFT WIPER WAS ORDERED AND PAID FOR FROM NISSAN ON FEB 3, 2004. IN THE MEANTIME THE WIPER WERE BEND BACK INTO POSITION. EARLIER THIS WEEK IT SNOWED AGAIN SAND THE SAME THING HAPPENED AND NOW THE WIPERS ARE TOTALLY MANGLED. IT HAS BEEN OVER 3 WEEKS SINCE I PAID FOR A NEW WIPER AND THE PARTS DEPT AT NISSAN IN ENGLEWOOD CLIFFS NJ TELLS ME THEY ARE ON BACK ORDER AND CANNOT BE OBTAINED. THE SERVICE DEPT AT THE SAME DEALER TELLS ME THE WIPERS SHOULDN'T BE USED WHEN THERE IS SNOW. I WOULD LIKE TO KNOW IF I AM THE ONLY ONE WITH THE PROBLEM WHY IS THERE A BACKORDER. THE CAR CANNOT BE USED IN THE RAIN NOR SNOW. *NM