NHTSA Complaint #10112104 — 2001 DODGE INTREPID

WE BOUGHT A 2001 DODGE INTREPID IN MARCH 2002. WE ALSO PURCHASED THE 5YR/100,000MILE EXTENDED WARRANTY. ABOUT 5 WEEKS AGO, I WAS HEADING DOWN THE ROAD FOR WORK AND MY CAR JUST CONKED OUT. HAD IT TOWED AND LATER FOUND OUT IT WAS THE ENGINE. WE NOTIFIED DAIMLER CHRYSLER AND THEY HAD IT TOWED TO MARTIN DEALERSHIP IN TURNERSVILLE NJ. THE ADJUSTER CAME AND FOUND SMALL AMOUNTS OF SLUDGE IN THE ENGINE AND ASKED FOR RECEIPTS FOR OIL CHANGES AND WE GAVE THEM ALL WE HAD. WE TOOK GOOD CARE WITH OIL CHANGES ALMOST EVERY OTHER MONTH. THE MECHANIC THEN CALLS BACK AND SAID WE WERE DENIED AND THE COST WILL BE AROUND 6,500.00. THE ADJUSTER ALSO SAID THAT NOBODY DOES OIL CHANGES ON SUNDAYS,(ONE OR TWO OF THE RECEIPTS HAD SUNDAY DATES, AND WE DID HAVE THE OIL CHANGED ON A FEW SUNDAYS).THE MECHANIC SAID THE 2.7 INTREPID HAS A LONG HISTORY OF SLUDGE PROBLEMS EVEN IF YOU CHANGE THE OIL OFTEN. WHY DON'T THEY TAKE THIS IN CONSIDERATION INSTEAD OF MAKING UP OTHER REASONS FOR NOT PAYING? *NM