NHTSA Complaint #10111810 — 2003 TOYOTA RAV4

IN THE LAST WEEK AFTER SOME HEAVY RAINS IN SAN DIEGO, CA, I NOTICED THAT THE FRONT FLOOR BOARDS ON BOTH SIDES OF MY 2003 RAV 4 WERE VERY WET. THERE WASN'T ANY WATER ON THE GROUND, THE SEATS NOR WERE THE WINDOWS OR MOON ROOF LEFT OPEN. WHEN THE CAR WAS GOING AROUND A CURVE, THERE WAS A SWOOSHING SOUND OF RUNNING WATER SOMEWHERE UNDER THE DASHBOARD (IT SOUNDED LIKE). I PURCHASED THE VEHICLE IN NOV 2002 BRAND NEW WITH AN EXTENDED WARRANTY. I CURRENTLY HAVE 52,000 MILES ON THE CAR. I HAVE NOT HAD ANY PREVIOUS PROBLEMS. I CALLED SEVERAL TOYOTA CAR DEALERSHIPS ABOUT WHAT IT COULD POSSIBLY BE AND NO ONE HAS EVER SEEN THIS. I HAVE NEVER EXPERIENCED THIS WITH ANY CAR WHETHER OLD OR NEW SINCE 1966 NOR HAVE I HEARD OF ANYONE HAVING A PROBLEM LIKE THIS. I TOOK MY CAR TO THE DEALERSHIP WHERE IT WAS PURCHASED AND TOLD THAT THIS WAS NOT COVERED BY WARRANTY. I STATED THIS WAS NOT A NORMAL PROBLEM OF WEAR AND TEAR, OTHERWISE MECHANICS WOULD BE VERY FAMILIAR WITH THIS AND BE ABLE TO DIAGNOSE IT WITHOUT DIFFICULTY. I WAS TOLD THAT MY CARPETING WAS TOTALLY RUINED (ITS MOLDY) AND ALL OF IT HAS TO BE REPLACED. I AM ASTHMATIC AND VERY ALLERGIC TO MOLD, THEREFORE ITS A HEALTH HAZARD. SINCE THIS WAS NOT CAUSED BY MY NEGLIGENCE, NOR IS IT A PART THAT IS EXPECTED TO WEAR WITH NORMAL USE IF EVER, I DO NOT FEEL THAT I SHOULD HAVE TO PAY HUNDREDS OF DOLLARS FOR PARTS AND LABOR, EVEN MORE SO THAT THE MECHANICS ARE HAVING A DIFFICULT TIME FINDING THE SOURCE. THIS PART OR PARTS ARE DEFECTIVE. THE DEALERSHIP STATED THAT THEY WILL TRY TO SPEAK WITH THE FACTORY TO GET SOME ASSISTANCE BUT AT THIS POINT ITS UNKNOWN. THERE HAS BEEN PROPER MAINTENANCE ON THE CAR AS REQUIRED AND THE CAR HAS NOT BEEN IN ANY ACCIDENTS.*AK