NHTSA Complaint #10110500 — 2000 LINCOLN LINCOLN

ELECTRICAL SYSTEM issue reported to NHTSA

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Vehicle Towed

Complaint Details

ODI Number	10110500
Vehicle	2000 LINCOLN LINCOLN
Component	ELECTRICAL SYSTEM
Date of Incident	February 11, 2005
Date Filed	February 14, 2005
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	NJ

Consumer Description

ON NOVEMBER 18, 2003 I HAD HOLMAN FORD OF TURNERSVILLE, NJ DO REPAIRS TO MY 2000 LINCOLN NAVIGATOR. THE DRIVERS SIDE HEATED SEAT WAS INOPERATIVE AND I WAS TOLD IT NEEDED A NEW HEATED SEAT ELEMENT. I WAS ADVISED THAT THIS WAS A WARRANTY REPAIR. I APPROVED THE REPAIR AND THE WORK WAS SUPPOSEDLY COMPLETED. IN DECEMBER, 2004 THE HEATED SEAT ON THE DRIVER?S SIDE STOPPED WORKING. I TOOK IT BACK TO HOLMAN FORD OF TURNERSVILLE, NJ ON FEBRUARY 11, 2005 FOR THE HEATED SEAT PROBLEM AS WELL AS A RECALL ITEM. I WAS ADVISED THAT IT NEEDED A HEATED SEAT ELEMENT AGAIN AND THIS REPAIR WAS OUT OF WARRANTY. I QUESTIONED HOW THIS ELEMENT COULD GO BAD IN SUCH A SHORT TIME PERIOD. GIVEN THE FACT THAT THE HEATED SEAT IS ONLY USED IN COLD WEATHER, IT WOULD ONLY HAVE HAD LIMITED USE. *AK I CALLED THE MANUFACTURE ON FEBRUARY 11, 2005. THEY WOULD NOT DO ANYTHING FOR ME. MY POSITION IS THAT THERE IS NO WAY THIS ELEMENT COULD HAVE FAILED UNLESS IT WAS NOT REPLACED THE FIRST TIME, THERE IS SOMETHING CAUSING THIS PROBLEM WHICH SHOULD HAVE BEEN CORRECTED THE FIRST TIME OR THE INSTALLATION IS CAUSING THE FAILURE. IF ANY ADDITIONAL INFORMATION IS NEEDED PLEASE FEEL FREE TO CONTACT ME. THANK YOU

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