NHTSA Complaint #10110325 — 2000 VOLKSWAGEN PASSAT

THE CAR WAS MAKING A FUNNY NOISE AND THEN THE ENGINE STOPPED. WE HAD IT TOWED TO MINUTEMAN VW IN BEDFORD, MA AND THEY SAID THAT THE OIL PUMP HAD FAILED AND THAT BOTH THE OIL PUMP AND THE ENGINE WOULD HAVE TO BE REPLACED AT A COST OF $6,320.00. THE 2000 PASSAT HAS 60,586 MILES ON IT AND HAD BEEN IN FOR SERVICE AT 55,478 MILES. THE SERVICE DEPARTMENT TOLD US THAT IT SHOULD BE COVERED UNDER THE 10 YEAR/100,000 MILE POWER TRAIN WARRANTY, BUT WHEN THEY SUBMITTED OUR CLAIM TO VW THEY REFUSED TO COVER IT BECAUSE THEY SAID I NEEDED TO PROVIDE COPIES OF EVERY OIL CHANGE RECEIPT FOR THE PAST 4 1/2 YEARS. I WAS ABLE TO FIND 4 RECEIPTS, BUT I DO NOT SEE ANYWHERE IN THE OWNERS MANUAL WHERE IT CLEARLY AND EXPLICITLY STATES THAT WARRANTY REPAIRS WILL ONLY BE PERFORMED IF ALL RECEIPTS FOR ALL SERVICES PERFORMED ON THE CAR ARE PROVIDED. I NOTICED THAT THERE HAVE BEEN SEVERAL TECHNICAL SERVICE BULLETINS ISSUED ON THIS CAR WHICH RELATE TO ENGINE PROBLEMS AND WOULD LIKE THIS DEFECT TO BE CONSIDERED FOR A RECALL. THANK YOU. *JB