NHTSA Complaint #10110271 — 1999 VOLKSWAGEN PASSAT

ENGINE AND ENGINE COOLING issue reported to NHTSA

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Complaint Details

ODI Number	10110271
Vehicle	1999 VOLKSWAGEN PASSAT
Component	ENGINE AND ENGINE COOLING
Date of Incident	February 7, 2005
Date Filed	February 10, 2005
Mileage	77,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MD

Consumer Description

I AM WRITING ABOUT ENGINE FAILURE REGARDING A 1999 VOLKSWAGEN PASSAT 1.8T. I PURCHASED THE CAR IN 2003 AT 29,000 MILES AND THE CAR CURRENTLY HAS AROUND 77,000. VOLKSWAGEN HAS AN EXTENDED WARRANTY THAT STATES (TO SOME DEGREE) THAT IF THE ENGINE FAILS DUE TO SLUDGE AND IS UNDER 80,000 MILES THE OWNER WILL BE ABLE TO HAVE THEIR ENGINE REPLACED, 'IF' THEY HAVE RECORDS OF ALL OIL CHANGES (OF NOT MORE THAN 5,000 MILES). MY COMPLAINT IS THIS, I DO NOT HAVE ALL THE RECORDS SINCE ONE OF THE LOCATIONS THAT I WENT TO NO LONGER HAS A RECORD OF OIL CHANGES DUE TO A COMPUTER MALFUNCTION. ADDITIONALLY, WHEN I CALLED VOLKSWAGEN'S 'CUSTOMER ADVOCATE' THEY INDICATED THAT THE DECISION IS REALLY UP TO THE AREA SERVICE MANAGER WHO CAN ARBITRARILY DECIDE TO REPAIR OR NOT REPAIR THE VEHICLE. THUS, MY COMPLAINT IS THAT VOLKSWAGEN KNOWS THAT THEIR ENGINE HAS A PROBLEM AND WILL NOT FIX IT. I HAVE ASKED TO HAVE THEM SEND ME A COPY OF THEIR WARRANTY INDICATING THIS, BUT WANTED TO LODGE A COMPLAINT AGAINST THE COMPANY FOR THE 1999 VOLKSWAGEN PASSAT 1.8T WITH THE HOPES OF AN INVESTIGATION INTO THE ENGINE AND WHETHER IT IS FAULTY. THANK YOU.*AK

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