NHTSA Complaint #10108120 — 2004 BUICK LESABRE

SEVERAL ATTEMPTS WERE MADE TO CORRECT A PROBLEM WITH MY 2004 BUICK LESABRE. I HAVE BEEN DEALING WITH A REP FROM GM MOTORS WITHOUT SUCCESS. HE JUST KEPT STRINGING ME ALONG SAYING HE WOULD CALL, AT FIRST IT WAS EVERY WEEK THEN EVERY THREE DAYS - EACH TIME SAYING HE WAS CONDUCTING AN IVESTIGATION INTO THE PROBLEM. THE CAR WAS PURCHASED AUG 17, 2004 AND THE PROBLEM HAS EXISTED SINCE "DAY ONE"! I DO NOT FEEL THE CAR IS SAFE! IT HAS BEEN BACK TO THE DEALER SEVERAL TIMES. A RE-PURCHASE WAS SUPPOSED TO BE IN THE WORKS BUT I GUESS THEY DON'T WANT THE CAR EITHER! NOT ONLY ARE THE SEAT COVERS BAD BUT THE VEHICLE KEEPS VIBRATING/WOBBLING! I HAVE ALL THE WORK ORDERS (EXCEPT FOR SOME VERBLE COMMENTS) TO SUPPORT MY COMPLAINT. I BOUGHT A NEW CAR I BELIEVE I SHOULD OWN A NEW CAR! PLEASE HELP ME GET THIS SITUATION CLEARED UP AND ME ON THE ROAD WITH A NEW CAR(SAFE) LIKE WAS PURCHASED IN THE FIRST PLACE! I WAS GOING TO RESORT TO REPORTING TO THE ATTORNEY GENERAL BUT I'M HOPING THIS FORM WILL HELP ME OUT.*AK