NHTSA Complaint #10107982 — 2001 FORD FOCUS FUEL SYSTEM, OTHER:DELIVERY:FUEL PUMP

Complaint Details

ODI Number	10107982
Vehicle	2001 FORD FOCUS
Component	FUEL SYSTEM, OTHER:DELIVERY:FUEL PUMP
Date of Incident	January 24, 2005
Date Filed	January 26, 2005
Mileage	24,688 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	WI

Consumer Description

I AM THE OWNER OF A 2001 FORD FOCUS. I HAVE HAD A PROBLEM WITH LUGGING AND SPUTTERING UPON ACCELERATION. 1/24/05 MY VEHICLE WOULD NOT START. I CONTACTED BRAEGER FORD MILWAUKEE WI, THE CAR WENT THERE FOR SERVICE. THEY TOLD ME THAT THE PROBLEM WAS A DEFECTIVE FUEL PUMP. I RECEIVED A SAFETY PROGRAM NOTIFICATION THAT STATED A DEALER WILL REPLACE THE FUEL PUMP AT NO CHARGE TO YOU PROGRAM 03N01. BRAEGER CHARGED ME $511 SAYING THAT THE PUMP REPLACEMENT WAS NOT PART OF THE PROGRAM EVEN THOUGH IT WAS CLEARLY STATED ON THE INFORMATION SENT TO ME BY THE MOTOR COMPANY.*AK

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