NHTSA Complaint #10107932 — 2003 VOLKSWAGEN PASSAT

I OWN A 2003 PASSAT GLS WITH ABOUT 40,000 MILES ON IT. A FEW DAYS AGO, THE OIL PRESSURE LIGHT CAME ON ADVISING THAT I STOP DRIVING THE CAR. AS I WAS JUST PULLING INTO PARKING LOT OF MY WORK, I PARKED THE CAR AND HAD IT TOWED. THE FIRST THING THE MECHANIC FROM VW TOLD ME WAS MY WARRANTY WOULD NOT BE HONORED WITHOUT PROOF OF ALL MY SERVICE RECORDS FROM VW. I DO HAVE THE OIL CHANGED REGULARLY BUT NOT ALWAYS AT 4,999 MILES. I HAVE MOVED AND HAVE HAD THE OIL CHANGED AT DIFFERENT PLACES AND HAVE HAD TROUBLE GETTING ALL MY RECORDS. AFTER SEVERAL CONVERSATIONS IN WHICH I WAS T OLD MULITPLE THINGS ABOUT WHAT CAUSED THE LIGHT TO COME ON, I RECEIVED A CALL SAYING THAT MY ENGINE WAS SCORCHED AND NEEDED TO BE REPLACED AT THE COST OF $11,000. I COULD NOT PRODUCE ALL OIL CHANGES DONE TO THE CAR IN THE ALMOST TWO YEARS I WONED IT AND VW WOULD NOT HONOR MY WARRANTY EVEN THOUGH I PAID FOR EXTENDED COVERAGE. THE MECHANIC AT VW SAID IT IS RARE THAT ANYONE CAN PRODUCE ALL RECORDS AND THIS IS A COMMON PROBLEM DUE TO LACK OF PRECISE MAINTENANCE. I HAVE NOT HAD AN NEW ENGINE PUT IN THE CAR AS THE CAR ISN'T EVEN WORTH THE COST OF THE ENGINE. I AM LOOKING INTO THE POSSIBILITY OF REBULIT ENGINE. *AK