NHTSA Complaint #10107826 — 2005 FORD F-150

THE COMPLAINANT PURCHASED A TRUCK FOR HIS BUSINESS AT THE COLORADO RIVER FORD DEALERSHIP IN BULLHEAD CITY AZ. THE DEALERSHIP OBTAINED THE TRUCK FROM CALIFORNIA AND HAD SAME DELIVERED TO BULLHEAD CITY. THE COMPLAINANT PICKED UP THE TRUCK AT THE DEALERSHIP AND IMMEDIATELY NOTED A PRONOUNCED ENGINE KNOCK. CALLING THE SERVICE DEPARTMENTS ATTENTION TO THIS PROBLEM THEY TOLD THE COMPLAINANT THAT THE NOISE WAS NORMAL. THE COMPLAINANT THEN MADE THEM START UP TWO SIMILAR TRUCKS ON THE LOT THAT DID NOT MANIFEST THE SAME KNOCK. THE COMPLAINANT REQUESTED A NEW TRUCK FROM THE DEALERSHIP THAT REFUSED TO HONOR THE REQUEST. THE COMPLAINANT HAD THE DEALERSHIP CONTACT THE MANUFACTURER IN DETROIT WHO ADVISED THAT THIS PROBLEM IS KNOWN TO ACCRUE IN SOME 2004/2005 MODELS AND THAT TO CORRECT SAME A NEW PART HAD TO BE ORDERED WHICH THE DEALERSHIP COULD NOT REPLACE AS THEY LACKED THE PROPER TOOLS TO DO SO. THE DEALERSHIP THEN DISMANTLED THE ENGINE. THE COMPLAINANT AGAIN ADVISED THE DEALERSHIP THAT HE WOULD NOT ACCEPT THIS DEFECTIVE TRUCK, AS HE HAD PURCHASED A NEW TRUCK TO BE IN PROPER WORKING CONDITION AND THE DEALERSHIP WAS NOW ATTEMPTING TO COMPEL THE COMPLAINANT TO ACCEPT A TRUCK THAT WAS DEFECTIVE FROM THE FACTORY. TO DATE THE TRUCK REMAINS AT THE DEALERSHIP. THE COMPLAINANT REFUSES TO ACCEPT THIS DEFECTIVE (FROM THE FACTORY) TRUCK AND THE DEALERSHIP REFUSES TO GIVE HIM ANOTHER NEW TRUCK IN LIEU OF THE DEFECTIVE ONE. YOUR ASSISTANCE IN THIS MATTER WILL BE GREATLY APPRECIATED, CONSTANTINE "CHUCK" BENTAS. *NM