NHTSA Complaint #10105900 — 2003 FORD ESCAPE

WE OWN A 2003 FORD ESCAPE. WE HEARD ABOUT A RECALL ON THE ESCAPE. SO ON DECEMBER 21, MY WIFE WENT TO THE FORD DEALERSHIP TO GET HER CAR WASHED. WHILE SHE WAS THERE SHE ASKED THE SERVICES TECHNICIAN IF THERE WAS A RECALL ON THE FORD ESCAPE ACCELERATOR CABLE. THE TECH INFORMED HER THAT HE HAD HEARD THERE WAS ONE, BUT HAD NOT HEARD ANYTHING FROM FORD AND SAID NO MORE ABOUT IT. ON JANUARY 4TH 2005 AT ABOUT 5:00 AM MY WIFE ENTERED THE PARKING RAMP AT 12700 WHITEWATER DR, MINNETONKA, MN. SHE NEEDED TO SLOW DOWN BECAUSE THERE IS A SPEED BUMP ENTERING THE RAMP. NEXT SHE PLACED HERE FOOT ON THE GAS PEDAL AND STARTED FORWARD. NEXT SHE REMOVED HER FOOT FROM THE GAS PEDAL AND STARTED TO PRESS THE BRAKE PEDAL. NEXT SHE STARTED TO TURN IN TO A PARKING SPACE. THE NEXT THING SHE KNEW, THE ESCAPE ACCELERATED AND HIT THE CONCRETE PILLAR AND THE AIR BAGS HAD BEEN DEPLORED. WE CALLED THE FORD DEALERSHIP (MORRIES MINNETONKA FORD) AND THEY INFORMED US THEY WOULD FIX THE RECALL, BUT NOT THE DAMAGE TO THE CAR. WE WERE TOLD BY THEM TO CALL FORD CUSTOMER RELATIONS. WE HAVE BEEN PLAYING PHONE TAG WITH THE RELATIONS DEPARTMENT. I WAS TOLD BY MY CAR INSURANCE COMPANY TO CALL YOU AND YOUR RECORDING INFORMED ME TO FILL OUT THIS FORM.*AK