NHTSA Complaint #10105295 — 2004 FORD F-150 ENGINE AND ENGINE COOLING

Complaint Details

ODI Number	10105295
Vehicle	2004 FORD F-150
Component	ENGINE AND ENGINE COOLING
Date of Incident	December 10, 2004
Date Filed	December 23, 2004
Mileage	10,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	CA

Consumer Description

CAM SHAFT DIFFUSER RECALL. WHEN VEHICLE WAS BROUGHT IN FOR A KNOCKING NOISE IN ENGINE DEALERSHIP AUTOMATICALLY DIAGNOSED THE PROBLEM WITHOUT INSPECTING THE VEHICLE AND REPLACING THE AIR RAID INTAKE AS STATED IN THE ABOVE RECALL. THIS PART WAS REPLACED THREE TIMES. HOWEVER THE KNOCKING NOISE STILL EXISTED. A FACTORY REPRESENTATIVE WAS CONTACTED. THE FACTORY REPRESENTATIVE VISIBLY SAW THE AFTER MARKET AIR RAID INTAKE SYSTEM INSTALLED, AND IMMEDIATELY INSTRUCTED THE DEALERSHIP TO DISALLOW THE WARRANTY, CHARGING THE CONSUMER FOR PARTS/ LABOR, AND RENTAL CAR COST. ALSO, FACTORY REPRESENTATIVE INDICATED THAT THE KNOCKING NOISE FROM THE ENGINE WAS DUE TO THE VEHICLE RUNNING LEAN BECAUSE OF THE AFTER MARKET AIR RAID AIR INTAKE SYSTEM WHICH WAS INSTALLED BY THEIR COMPANY. FORD REPRESENTATIVE WANTED TO CHARGE THE CONSUMER $6, 900 TO REPLACE THE LONG BLOCK WHICH WAS DAMAGED DUE TO THE ABOVE PROBLEM. *AK

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