NHTSA Complaint #10104923 — 2004 NISSAN TITAN

PURCHASED 2004 NISSAN TITAN SE FOUR DOOR MAY 23RD FOR WORK. I AVERAGE APPROXIMATELY 3,500 MILES PER MONTH. THE STEERING WHEEL STARTED ROCKING BACK AND FORTH VIOLENTLY EVERY TIME I STEPPED ON THE BRAKES AFTER ABOUT 4,500 MILES. I TOOK IT IN TO THE DEALER AND HAD THE BRAKE DISKS TURNED AND THE PADS, BOLTS, MISCELLANEOUS ITEMS REPLACED UNDER WARRANTY. THE TRUCK STARTED DOING THE SAME THING AT 12,000 MILES, AROUND SEPTEMBER, 2004. THIS TIME THEY REPLACED THE DISCS, CALIPERS, PADS, BOLTS, EVERYTHING AND MADE ALL NEW AGAIN. I DROVE IT AND IT HAPPENED AGAIN AT 18,000 MILES. AT THIS POINT I WAS BECOMING VERY FRUSTRATED AND ANGRY AT THE SITUATION. THE NISSAN DEALER PROMISED ME THAT THEY HAD JUST RECEIVED THE MOST UP TO DATE REPAIR KIT FROM THE NISSAN FACTORY AND THAT THEY WERE BEING TOLD THAT THIS SHOULD TAKE CARE OF THE PROBLEM. THE TRUCK WAS BRAKING FINE UNTIL I REACHED 23,000 MILES AT THE END OF DECEMBER, 2004. I SPOKE TO THE CUSTOMER SERVICE DEPARTMENT AT THE DEALERSHIP AND LODGED A FORMAL COMPLAINT. I WAS ASKED WHEN WAS THE LAST TIME THAT I HAD MY BRAKES DONE AND WAS TOLD THAT THEY HAD A NEW REPAIR KIT SINCE THEN. I TOLD HIM THAT I WAS TOLD THIS THE LAST TIME AND YET HERE I AM AGAIN WITH THE SAME PROBLEM. I HAD MY BRAKES DONE AGAIN ON THURSDAY DECEMBER 30TH, 2004. THIS MEANS THAT MY BRAKES HAVE BEEN DONE FOUR TIMES IN THE PAST SIX MONTHS SINCE I PURCHASED THE VEHICLE. *JB