NHTSA Complaint #10104545 — 2000 DODGE DODGE

I HAVE TAKEN MY 2000 DODGE DURANGO TO FOREST LAKE DODGE DEALER FOR A CLUNKING NOISE IN MY FRONT END OVER YEAR AGO. I HAD A NUMBER OF COMPLAINTS. THEY SAID AT THAT TIME THERE WAS NOTHING WRONG. THEY COULDN'T HEAR ANYTHING. AGAIN WITHIN A COUPLE MONTHS I RETURNED WITH THE SAME PROBLEM ALONG WITH MY PASSENGER WINDOW NOT GOING UP OR DOWN CORRECTLY. ONCE AGAIN THEY SAID OH YOU NEED SHOCKS AND YOU NEED YOUR SERVICE OF WARRENTY PROFORMED OR YOUR WARRENTLY WONT BE ANY GOOD, SO I SAID YES DO WHAT IS UNDER WARRENTY NOTHING ELSE UNLESS I SAY IT OK, WILL MORE WORK WAS PROFORMED AND I ENDED UP PAYING HUNDRED PLUS DOLLARS OUT OF POCKET. AGAIN THEY SAID THERE WAS NO CLUCKING NOISE NOTED AND THAT THE PASSENGER WINDOW ACCORDING TO THE COMPUTER SAID IT FUNCTIONS CORRECTLY. WILL TO THIS DAY OVER A YEAR LATER, THE CLUCK IS THERE AND SHOCKS AND OTHER MAINTENCE WAS COMPLETED, THE PASSENGER WINDOW MOVES SO SLOW THAT WE DONT USE IT AS IT HAS AND STILL DOES QUIT WORKING. INSIDE WHERE THE 4 WHEEL DRIVE COMPOTENT ALSO COMES LOOSE FROM THE MAIN FLOOR. I WAS TOLD THAT I WOULD HAVE TO PURCHASE A NEW MANTO WHICH SCREWS TO THE FRAME OF THE DURANGO. I HAD SIDE STEPS PUT ON AFTER PURCHASE BY CHRY. DODGE IN FORREST LAKE AND DRIVERS SIDE WITHIN IN ONE AND HALF YEARS FELL LOOSE AND THEY SAID I JUST NEEDED TO HAVE SOMEONE PUT IN NEW SCREWS THAT IT WASN;T COVERED. YET WHEN I PURCHASED THEM THEY SAID THAT IF THEY DID IT, ANYTHING THAT MAY HAPPEN WOULD BE COVERED BUT IF SOMEONE ELSE DID IT THEY WOULDNT COVER ANYTHING THAT HAPPENED.*AK