NHTSA Complaint #10103051 — 1999 BUICK CENTURY

CAR STARTED TO LEAK ANTI-FREEZE VERY SLOWLY. HAS THE DEXCOOL ANTIFREEZE. I CHECKED THE RADIATOR TO SEE IF IT WAS LOW, AND THE RADIATOR LOOKED AS THOUGH IT HAD LOTS OF RUST IN IT. SO I TOOK IT TO A LOCAL FIRESTONE STORE TO HAVE IT LOOKED AT, AND THEY FOUND THE LEAK AND PROCEEDED TO TELL ME THAT THIS WAS A COMMON OCCURRENCE IN GM VEHICLES AROUND THIS MODEL YEAR WITH THE 3.1 LITER ENGINE, THAT A MANIFOLD GASKET WOULD START TO LEAK, AND YOU EITHER GOT ANTIFREEZE LEAKING INTO THE OIL, OR AS IN MY CASE, THE OIL FROM THE ENGINE GOT INTO THE COOLING SYSTEM, HENCE INTO THE RADIATOR AND TURNED IT INTO "GUNK". THE PRICE TAG TO DO THE WORK WAS AROUND $700. SO I THOUGHT I WOULD CALL THE BUICK DEALER IN TOWN TO SEE WHAT THEY KNEW ABOUT THIS PROBLEM AND SEE WHAT THEY WOULD CHARGE TO FIX IT. I FOUND IT IRONIC THAT THE GENTLEMAN IN THE SERVICE DEPARTMENT KNEW EXACTLY WHAT I WAS TALKING ABOUT, SAID THEY THE PARTS ON HAND TO FIX IT AND QUOTED ME THE EXACT PRICE WITHOUT EVEN TAKING A BREATH. SEEMS THIS IS A RATHER COMMON OCCURRENCE WITH THESE ENGINES. WHICH LEADS ME TO BELIEVE THAT THIS IS SOME SORT OF MANUFACTURING DEFECT, AND THAT PERHAPS GM/THE MANUFACTURER SHOULD BE PICKING UP THE BILL FOR THIS FIX. THE SERVICE MAN AT THE FIRESTONE STORE SAID THE SAME THING, THAT THIS IS GETTING TO BE PRETTY COMMON WITH THESE CARS AND COULD RECITE THE NECESSARY WORK THAT NEEDED TO BE DONE TO FIX IT RIGHT OFF THE TOP OF HIS HEAD. SO I WOULD LIKE TO REGISTER MY COMPLAINT IN HOPES THAT SOMETHING COULD BE DONE TO RECTIFY THE SITUATION. THE CAR IS IN THE SHOP PRESENTLY BEING REPAIRED. THE HEAD GASKET AND MANIFOLD GASKETS NEED TO BE REPLACED, WHICH CONSTITUTES TEARING HALF THE ENGINE APART. ALSO THE OIL NEEDS TO BE CHANGED A COUPLE OF TIMES TO GET ANY COOLANT OUT OF THE ENGINE, AND OF COURSE THE RADIATOR NEEDS TO BE FLUSHED, CLEANED AND REFILLED. NO OLD PARTS WOULD BE AVAILABLE AS WHAT NEEDS TO BE REPLACED ARE GASKETS.*AK