NHTSA Complaint #10102676 — 2005 FORD ESCAPE

ON THE DRIVE HOME FROM PICKING UP MY FORD ESCAPE, I NOTICED CABIN NOISE AT HIGHWAY SPEEDS. IT TOOK 6 SERVICE VISITS TO JIM KEIM FORD TO RESOLVE THIS ISSUE THAT WAS CAUSED BY LOOSE CLADDING ON THE PASSENGER DOOR. FURTHER, I BEGAN GETTING A TICKING NOISE AT SLOW SPEEDS AND BUMPY ROADS DURING THE RESOLUTION OF THE CLADDING PROBLEM. JIM KEIM SPRAYED SILICONE SPRAY ON THE DRIVER AND PASSENGER DOOR MOLDING TO RESOLVE THIS. THE TICKING NOISE RETURNED WITHIN A COUPLE WEEKS AND KRIEGER FORD PUT ANTI-RATTLE TAPE ON THE A ARMS IN THE CABIN TO RESOLVE THIS ON 2 OCCASIONS. IN ALL, I'VE HAD 8 SERVICE CALLS ON THIS BRAND NEW $26000.00 ESCAPE. I'VE DRIVEN HUNDREDS OF MILES IN TRYING TO RESOLVE THESE NOISE ISSUES TO DATE. IT GOES WITHOUT SAYING THAT A VEHICLE I GENUINELY LOOKED FORWARD TO HAVING HAS BECOME A VEHICLE THAT I'VE ALREADY EXPLORED TRADING IN AND GOING WITH ANOTHER MAKE BECAUSE I FEEL I HAVE BEEN TREATED POORLY HAVING TO TAKE MY VEHICLE IN FOR NOISE ISSUES 8 TIMES. *JB