NHTSA Complaint #10102247 — 2002 DODGE DAKOTA

I PURCHASED MY 2002 DODGE DAKOTA QUADCAB 4X4 NEW FROM THE DEALER. AND AT ABOUT 40,000 MILES I NOTICE SUSPENSION NOISE FROM THE FRONT. IT WAS INTERMITTENT AT FIRST THEN AS I APPROACHED 50,000 MILES THE NOISE BECAME A METALLIC CHATTER AT ALL TIMES. I HAD THE PARTS REPLACED BY A LOCAL SHOP AFTER THE DEALER FAILED TO HONOR MY APPOINTMENT TIMES. THE MECHANIC SAID THAT THE UPPER BALL JOINTS WERE OUT AND THAT THEY HAD TO BE REPLACED. HE ALSO COMMENTED THAT HE HAS NEVER SEEN A BALL JOINT WEAR OUT IN JUST 50,000 MILES. HE GAVE ME THE OLD PARTS SHOWED THE PLAY IN THE JOINT AND THE ABSENCE OF GREASE IN THE BOOT. HE CLAIMED THAT THE DESIGN MUST BE DEFECTIVE TO WEAR OUT THAT EARLY AND COMPLETELY. I USE THE CAR FOR WORK AND LOSE MONEY WHEN IT IS NOT OPERATIVE. MY MAIN CONCERN WAS SAFETY AND RELIABILITY SINCE I AM REQUIRED TO WORK IN ALL WEATHER CONDITIONS WITH MY CONTRACT TO THE LOCAL UTILITY, PG&E. NOW I AM AT 65,000 MILES AND THEY ARE GIONG OUT AGAIN. IT IS UNDER WARRANTY WITH THE LOCAL SHOP BUT IS IT FAIR FOR THIS BUSINESS TO DEAL WITH A MANUFACTURING PROBLEM? THE DATE OF REPAIR WAS 8/23/04 BUT THE PROBLEM WAS FIRST NOTICED 4/5/04 AND WORSENED TO I FELT I COULDN'T SAFELY DRIVE THE VEHICLE ANYMORE. NOW THE EARLY SIGNS ARE STARTING AGAIN 10,000 MILES AFTER REPAIR. *AK