NHTSA Complaint #10100980 — 2000 LINCOLN LS

THIS INCIDENT HAPPEN AT BUD DAVIS LINCOLN 2177 COVINGTON PIKE MEMPHIS, TN 38128 (901)373-5700 I PURCHASE A KEY; A SECURITY REMOTE TO BE PROGRAMED, IN THE PROCESS I ENDED UP WITH A BROKEN DRIVER DOOR. I HAVE THE OEM PART THAT CAME OFF THIS VEHICLE. THE NEW PART WHICH REPLACE IT NOW HAS GEARS TO PREVENT HAIR LINE CRACKS AND STRESS. I ASK THE DEALSHIP IF THIS WAS A RECALL ISSUE AND WAS APPROACHED WITH HOSTILY AND TOLD THAT I WOULD HAVE TO PAY FOR THE REPAIR OF A DOOR HANDLE WHICH THIS DEALERSHIP BROKE WHILE MY VEHICLE WAS BEING SERVICE FOR UNRELATED REPAIRS. I WAS HELD HOSTAGE AND FORCE TO PAY FOR THE REPAIRS OF A MODIFIED DOOR HANDLE. I HAVE THE OEM PART THAT CAME FROM THIS VEHICLE WHICH SHOWS A HAIRLINE STRESS CRACK WHICH PREVENTS THE DOOR FROM OPENING. HOW MANY REPAIRS HAS FORD MADE AND CHARGE TO THE CONSUMER FOR PLASTIC FAULTY DOOR HANDLE WHICH IT HAS NOW MODIFIED AND NOT ISSUE A RECALL?*AK