NHTSA Complaint #10100768 — 2000 VOLKSWAGEN PASSAT

OVER THE PAST COUPLE OF YEARS I HAVE NOTICED VARIOUS NOISES COMING FROM THE FRONT END OF MY VEHICLE. UPON INSPECTION, NO PROBLEMS WERE NOTED BY THE SERVICE CENTERS I TOOK THE VEHCILE TO.*AK HOWEVER, THE STEERING CONTROL ON THE VEHICLE HAS SUDDENLY GOTTEN VERY BAD. AFTER TAKING THE VEHICLE TO A SERVICE CENTER, THEY TOLD ME BOTH OF THE TIE-ROD ENDS IN MY 2000 VW PASSAT HAVE FAILED AT 100,000 MILES. BOTH OF THE FRONT WHEELS HAVE A HUGE AMOUNT OF "PLAY" IN THEM WHICH LEADS TO THE CAR BEING DIFFICULT TO CONTROL, ESPECIALLY AT HIGHWAY SPEEDS. I HAVE OWNED MANY CARS AND IT IS VERY UNUSUAL TO HAVE THESE CRITICAL PARTS GO BAD IN A VEHICLE THIS EARLY. THE ESTIMATE FOR THE REPAIR WORK WAS WELL OVER $500. I HAVE GOTTEN NUMEROUS SECOND OPINIONS, AND ALL HAVE COME TO THE SAME CONCLUSION: THE TIE-RODS ARE BAD. ALL OF THEM ALSO TELL ME THEY HAVE SEEN THIS FAILURE ON THESE VEHICLES BEFORE AND NOT ON ANY OTHER VEHICLES AND THAT IT SEEMS TO BE A DEFECT IN THE DESIGN. AS OF YET, I HAVE NOT HAD THE VEHCILE REPAIRED BUT I HOPE TO DO SO SOON.