NHTSA Complaint #10100505 — 2003 GILLIG LOW FLOOR

ANN ARBOR TRANSIT PURCHASED 19 NEW 2003 GILLIG (800.735.1500) LOW FLOOR 40'&35' TRANSIT BUSES, DELIVERED OCTOBER 2003. IMMEDIATELY, ANN ARBOR TRANSIT EXPERIENCED BOTH FRONT EXTERIOR TURN SIGNAL FAILURES AFFECTING ALL 19 NEW BUSES. THE FAILURES INCLUDE BURNT OUT BULBS, LOOSE BULB SOCKET METAL CONTACTS, LAMP SOCKET WIRING HARNESS FALLING OFF. ANN ARBOR TRANSIT HAS FILED OVER FORTY WARRANTY CLAIMS WITHIN THE ONE YEAR PERIOD ONLY TO BE REJECTED. ANN ARBOR TRANSIT HAS SPOKEN TO GILLIG'S SERVICE MANAGER ONLY TO BE TOLD THAT WE ARE THE ONLY CUSTOMERS WITH THIS PROBLEM. GILLIG HAS SUPPLIED A NEW WIRING HARNESS TO CONSIDER, BUT THE NEW HARNESS WAS REJECTED BECAUSE IT WAS IDENTICAL TO THE EXISTING. GILLIG CLAIMS TO BE WILLING TO HELP, BUT DOES NOTHING. CURRENTLY, ALL 19 BUSES SHOULD BE CONSIDERED A SAFETY HAZARD DUE TO THE VERY UNRELIABLE FRONT TURN SIGNAL PERFORMANCE. ANN ARBOR TRANSIT OPERATES ABOUT 90 LARGE BUSES DAILY AND IS EXPECTED TO PROVIDE SAFE, RELIABLE, CLEAN BUSES TO ALL OF OUR 4 MILLION YEARLY CUSTOMERS, PLEASE HELP! *NM