NHTSA Complaint #10100490 — 1997 AUDI A4

WE HAVE EXPERIENCED AN OIL SLUDGE RELATED FAILURE ON OUR 1997 AUDI A4. INGRID EVERT, FROM THE OFFICE OF AUDI OF AMERICA'S MARK TRAHAN, HAS TOLD ME THAT MY CAR WILL NOT BE COVERED BY THEIR EXTENDED WARRANTY, DESPITE THE FACT THAT MY CAR IS WITHIN THE VIN RANGE AFFECTED BY WHAT IS, IN HER WORDS, A "MANUFACTURING DEFECT". HER REASON FOR REFUSAL IS THE FACT THAT I CHANGE MY OWN OIL AND THUS LACK RECEIPTS. SO, ALTHOUGH MY CAR IS WITHIN THE AFFECTED VIN RANGE, AND I HAVE PERFORMED ALL OIL CHANGES IN EXCESS OF THE MANUFACTURER'S RECOMMENDATIONS, AND MANY OWNERS ARE EXPERIENCING THIS FAILURE REGARDLESS OF THE MAINTENANCE PERFORMED ON THE CAR, MY CAR IS NOT COVERED. *NM