NHTSA Complaint #10100489 — 2000 FORD FOCUS

IT WAS A RATHER NORMAL DAY. I DROVE MY 2000 FORD FOCUS TO COLLEGE, THEN HOME. ON MY WAY TO A LOCAL RESTAURANT EVERYTHING WAS FINE. WHEN I WAS FINISHED, I PAID FOR MY MEAL AND EXITED THE ESTABLISHMENT. I STEPPED INTO MY CAR, CLOSED THE DOOR, AND PLACED MY KEY (WHICH WAS IN MINT CONDITION) IN THE IGNITION. THE KEY WOULD NOT TURN EITHER WAY. I GIGGLED (CAREFULLY), BUT IT APPEARED TO BE STUCK. THE CAR HAD TO BE TOWED, FOR A FEE. THE CAR HAD TO BE FIXED, FOR A FEE ($300). I WAS STRANDED WITHOUT TRANSPORTATION. WITH NO WAY TO SCHOOL OR WORK, IT WAS A MOST COMPROMISING SITUATION. THEY REPLACED THE METAL IGNITION SWITCH AFTER TEARING APART MY STEERING WHEEL. IT SEEMS TO WORK FINE NOW, HOWEVER; I BELIEVE THE FORD COMPANY SHOULD ADDRESS THIS ISSUE. I HAVE RESEARCHED FOR A SPECIFIC RECALL, BUT I WAS UNSUCCESSFUL. I FOUND MANY CONSUMERS THROUGH THE INTERNET WHO HAVE HAD TO UNFORTUNATELY DEAL WITH THIS PROBLEM. COMPENSATION FOR THIS INCONVENIENCE IS SURELY DESIRED, AND TO MY OTHER FAITHFUL FORD CUSTOMERS (QUICKLY LOSING FAITH!) I WOULD SAY IT IS OWED TO US. *NM