NHTSA Complaint #10100391 — 2004 FORD EXPLORER
POWER TRAIN:AXLE ASSEMBLY:AXLE SHAFT issue reported to NHTSA
Vehicle Towed
Complaint Details
| ODI Number | 10100391 |
| Vehicle | 2004 FORD EXPLORER |
| Component | POWER TRAIN:AXLE ASSEMBLY:AXLE SHAFT |
| Date of Incident | |
| Date Filed | |
| Mileage | 29,000 miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | Yes |
| State | VA |
Consumer Description
2004 EXPLORER - EDDIE BAUER PURCHASED NEW ON 12/03. AT 29,000 MILES - NOTICED THAT WHEN TURNING SHARP RADIUS IN PARKING LOTS - FELT LIKE THE TRANSMISSION WOULD GO IN AND OUT OF GEAR. SIMULTANEOUSLY NOTICED HESITATION UPON AUTO SHIFTING, AND HESITATION UPON PUTTING IN REVERSE. TOOK TO DEALER REPLACED SOLENOID. 2ND TRIP TO DEALER - SIMILAR COMPLAINT - THEY REPLACED REAR AXLE. 3RD TRIP - SIMILAR COMPLAINT, BUT NOW UPON HEAVY ACCELERATION - VEHICLE PULLS HARD LEFT. SERVICE MANAGER AT FORD SAYS THEY CALLED FACTORY, BUT NOBODY KNOWS WHY. THIS IS NOW NOT ONLY A LEMON, BUT BECAUSE IT'S STEERING HAS BECOME AFFECTED - I BELIEVE IT IS A SAFETY CONCERN. 3 MAJOR FAILURES IN 10 MOS OWNERSHIP, AND SOME PROBLEMS REMAIN UNRESOLVED. THIS IS NOT A SAFE OR RELIABLE VEHICLE. *JB
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