NHTSA Complaint #10098916 — 1996 DODGE CARAVAN

TRANSMISSION AT 91,000 MILES ESSENTIALLY EXPLODED WITHOUT WARNING. CHYSLER REFUSED TO HELP ME I ALSO HAD TO CALL THEM BACK TO BE INFORMED OF THE DENIAL. I ASKED FOR THE NAME AND NUMBER OF THE ZONE MANAGER AND WAS TOLD I COULD ONLY GET THAT FROM THE DEALER. TOM ADDIS DODGE REFUSE TO IDENTIFY THE ZONE MANAGER OR GIVE ME HIS NUMBER. I WAS THEN INFORMED THE ZONE MANAGER DOES NOT TALK TO CUSTOMERS, AND UNLESS I COULD PRODUCE RECIEPTS FOR ROUTINE MAINTANCE FROM THE PREVIOUS OWNERS (WHO I CANNOT IDENTIFY) THERE WAS NO DISCUSSION, EVEB IF I HAD THAT PROOF I WAS TOLD DUE TO THE MILEAGE THERE WOULD BE NO ASSISTANCE. I ASKED TO SEE THIER TSB'S AND THE SERVICE MANAGER REFUSED TO ALLOW ME ACCESS TO THEM, STATING SHE WAS CONCERNED ABOUT MY MOTIVE TO READ THEM.*AK