NHTSA Complaint #10098777 — 2005 CHEVROLET EQUINOX

WE PURCHASED A 2005 CHEVROLET EQUINOX ON MARCH 30, 2004. IN JULY WE STARTED TO NOTICE A STRANGE ODOR IN THE CAR. MY HUSBAND WOULD GET HEADACHES AND EXPERIENCE DIZZINESS WHEN RIDING IN THE CAR. SINCE THEN WE HAVE HAD THE CAR BACK 5 TIMES FOR THE ODOR PROBLEM AND HAVE BOTH HAD MULTIPLE UPPER RESPIRATORY INFECTIONS REQUIRING MEDICAL TREATMENT. 2 OF THE 5 TIMES THEY FOUND STANDING WATER IN THE TIRE WELL AND WERE UNABLE TO DETERMINE THE ORIGIN THEY REPLACED REAR GATE SEALS (THE CARGO MAT CARPET IN THE BACK WAS NOT EVEN WET). ANOTHER TIME THEY REPLACED THE CARPET IN THE BACK PASSENGER SEAT BECAUSE THEY SAID IT GOT WET WHEN THERE WAS WATER IN THE TIRE WELL AND WAS CAUSING THE ODOR. THE NEXT TIME THEY FLUSHED THE RADIATOR COOLANT BECAUSE THEY SAID THEY HAS A TECHNICAL SERVICE BULLETIN TO DO SO. THE LAST TIME THEY CHANGED THE RADIATOR HOSES. THE DEALERSHIP (PORTER CHEVROLET IN NEWARK, DE) STATES THAT THEY CANNOT REPLACE OR REPURCHASE THE VEHICLE AS WE HAVE REQUESTED. THE DISTRICT SERVICE MANAGER FOR GM SAID HE RODE IN THE CAR AND DID NOT SMELL ANYTHING SO THERE IS NO BASIS FOR HIM TO REPLACE OR REPURCHASE THE CAR. THE DEALERSHIP STATES THAT THEY HAVE NOT HAD ANY OTHER CUSTOMERS COMPLAIN ABOUT AN ODOR AND THEY SAID THEY CONTACTED GM AND THAT THEY HAVE NOT HAD ANY COMPLAINTS EITHER. THERE ARE NUMEROUS POSTINGS ON EDMUNDS.COM FROM EQUINOX OWNERS WHO HAVE COMPLAINED TO DEALERSHIPS AND GM FROM DIFFERENT PARTS OF THE COUNTRY. IS THIS PROBLEM KNOWN TO GM? WHAT IS THE PROBLEM AND IS IT HAZARDOUS TO DRIVE THE CAR WITH THIS ODOR PROBLEM? *JB