NHTSA Complaint #10098671 — 1999 COLLINS BANTAM

VIN: [XXX]. DATE: 10NOV04. VEHICLE: 1999 JEEP WRANGLER SAHARA. PROBLEM: WHEN I REMOVED THE WINDSHIELD FRAME TO REPAIR A CRACKED WINDSHIELD I DISCOVERED THAT THE PASSENGER SIDE WINDSHIELD FRAME MOUNTING BRACKET WAS NOT PROPERLY MOUNTED/WELDED/SEALED IN PLACE LIKE THE DRIVER'S SIDE ONE WAS. THE BRACKET FELL BACK INSIDE THE WINDSHIELD FRAME AND IS NOW IRREPARABLE. I CALLED CHRYSLER TWICE TO COMPLAIN AND REMEDY THE SITUATION AT 800-992-1997, BUT BOTH KATHY AND ROBERT REFUSED TO HELP ME THEN HUNG UP ON ME, WHEN I ASKED TO SPEAK TO A SUPERVISOR. *JB UPDATED 07/24/2012 *JS INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)