NHTSA Complaint #10098630 — 2000 FORD FOCUS

STEERING:COLUMN LOCKING:ANTI-THEFT DEVICE issue reported to NHTSA

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Complaint Details

ODI Number	10098630
Vehicle	2000 FORD FOCUS
Component	STEERING:COLUMN LOCKING:ANTI-THEFT DEVICE
Date of Incident	November 10, 2004
Date Filed	November 10, 2004
Mileage	98,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	OR

Consumer Description

MY MOM DROVE MY 2000 FORD FOCUS TO THE SHOP TO HAVE THE BRAKES DONE. SHE HAD NO PROBLEM INSERTING THE KEY INTO THE IGNITION AND STARTING THE CAR. I HAVE NEVER HAD ANY PROBLEMS WITH IGNITION STICKING OR KEY NOT TURNING. WHEN AUTO MECH CAME OUT TO MOVE THE CAR, THE KEY COULD NOT BE INSERTED ALL THE WAY INTO THE KEYHOLE AND WOULD NOT TURN. 2 MECHS AND MY MOM TRIED GET TO THE IGNITION TO UNLOCK. WE THEN CALLED COURTESY FORD & WERE TOLD THIS IS A KNOWN PROBLEM W/ FOCUS' & WE WOULD HAVE TO REPLACE THE IGNITION LOCK. THIS COST WAS EST AT $260. IF THIS IS A "KNOWN PROBLEM WITH THE 2000 FORD, WHY ARE WE HAVING TO PAY FOR REPAIRS?*AK

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