NHTSA Complaint #10098585 — 2004 NISSAN CREW

FAILURE OF ALTERNATOR ON 2004 NISSAN MURANO 11 MO'S, 13,500 MILES. DEALER WAS AWARE OF MULTIPLE FAILURES, WHY ISN'T THERE A RECALL? WITH WHAT CERTAINTY AM I NOT GETTING ANOTHER ALTERNATOR WITH A HIGH PROBABILITY OF FAILURE? CAR WAS DRIVEN ON BATTERY TO NISSAN STATEN ISLAND, WHERE THEY DIAGNOSED FAILED ALTERNATOR AND A CRACKED TRANSFER CASE. WHEN I VISITED THE REPAIR SHOP AND REQUESTED THE MECHANIC SHOW ME THE CRACK IN THE TRANSFER CASE, HE AND HIS MANAGER CLAIMED THEY MADE A MISTAKE, AND ONLY A FAILED ALTERNATOR WAS DIAGNOSED. AS A RESULT MY CAR SAT IN NISSAN FOR 3 CONSECTIVE DAYS. THIS PROBLEM, ALTERNATOR AND MISMANAGED NISSAN SERVICE WAS REPORTED TO NISSAN NATIONAL CUST SVC.