NHTSA Complaint #10096535 — 1997 MERCURY SABLE

THIS WAS A FAILURE THAT FORTUNATELY WAS CAUGHT BEFORE A CRASH. I PURCHASED THE VEHICLE USED LAST DECEMBER. FROM THE TIME I PURCHASED IT THERE WAS A CLUNKING SOUND THAT CAME FROM UNDER THE FRONT ON THE DRIVER'S SIDE. AT THE END OF SEPTEMBER MY HUSBAND NOTICED THAT THE ENGINE WAS MOVING BACK AND FORTH (FRONT TO BACK) WHEN THE CAR WOULD START OUT AND BACK UP. HE CONTINUED TO MONITOR IT FOR A FEW DAYS WHEN IT STARTED TO SOUND IF IT WERE WHIRRING AND GRINDING ON THE DRIVER'S SIDE. HE TOOK IT TO A REPAIR PLACE, FISHER AUTO BODY AND REPAIR IN SOMERSET. THERE THEY FOUND THE FOLLOWING, THE FRONT STRUTS WERE BAD, THE DRIVER SIDE WAS LEAKING AND HAD LITTLE FUNCTION, THE PASSENGER SIDE WAS WEAK; THE FRONT SUBFRAME ASSEMBLY MOUNT HAD RUSTED THROUGH AND HAD SEPERATED; THE REAR MOTOR MOUNT WAS DEFECTIVE AND HAD TO BE REPLACED; THE REAR SUBFRAME ASSEMBLY MOUNTS NEEDED TO BE REPLACED (TO CURE THE CLUNKING); THE DRIVER SIDE WHEEL BEARING HAD GONE AND NEEDED TO BE REPLACED (TO REPAIR THE WHIRRING SOUND), PLUS STRUT MOUNT, CUSHION, ETC. THE TOTAL COST OF THE REPAIR WAS NEARLY $1600. ALTHOUGH I SUSPECT THE WEAK STRUTS ALLOWED THE SUBFRAME TO SLAM TO THE GROUND ON HILLS OR SHARP GULLEYS WHICH CONTRIBUTED TO THE FRONT MOUNTS BREAKING, THEY WERE CLEARLY NOT DESIGNED TO STAND UP IN THE LONG RUN. THE SAME DESIGN WAS USED ON THE 93 TAURUS FOR INSTANCE AND YOU RECALLED THE REAR MOUNTS AND REQUIRED A BEEFED UP MOUNTING PLATE AND DESIGN. YOU SHOULD FORCE FORD (MERCURY) TO DO THE SAME WITH THIS CAR. *AK