NHTSA Complaint #10096519 — 2002 SUBARU WRX

ON SUNDAY SEPTEMBER 12TH, 2004 I WAS TRAVELLING WITH MY MOTHER SOUTHBOUND ON THE 5 FREEWAY. THE TRAFFIC WAS STOP AND GO. I WAS STOPPED ,AND HAD PUT THE CAR INTO FIRST GEAR AND RELEASED THE CLUTCH AND THERE WAS A LOUD POP. FIRST GEAR WAS GONE. I DROVE IT HOME. THE FOLLOWING DAY TOOK IT TO BOB BAKER SUBARU IN CARLSBAD, CA. AN HOUR LATER THEY CALLED ME AND TOLD ME THE FAILURE WAS A RESULT OF DRIVER ABUSE AND/OR RACING. THEY DENIED MY CLAIM! I WROTE LETTERS TO SUBARU AND ATTEMPTED TO MAKE PHONE CALLS (MOST WERE NEVER RETURNED). ON OCT. 27TH I FINALLY WENT TO PICK UP THE VEHICLE AND PAID $700 FOR THEM LOOKING AT THE TRANSMISSION AND $205 FOR STORING THE CAR. IT NOW ONLY HAS SECOND GEAR. *AK