NHTSA Complaint #10096379 — 2002 CHEVROLET SILVERADO

THE REAR-END IN MY 2002 CHEVROLET SILVERADO HAS FAILED THREE TIMES SINCE I BOUGHT IT. THE TRUCK NOW HAS ALMOST SIXTY THOUSAND MILES ON IT BUT THE PROBLEM FIRST OCCURED AROUND 36,000. THE FIRST TWO REPAIRS WERE MADE AT CRANBERRY MOTORS IN MACHIAS MAINE. THE FIRST WAS MADE WITHOUT INCIDENT, BUT THE SECOND REPAIR WAS NOT SO EASILY DELT WITH. AFTER MUCH DEBATE, IT WAS PAID FOR BY GM. NOW SOME NEARLY TWENTY THOUSAND MILES LATER, THE REAR-END WENT AGAIN. GM REFUSED TO PAY FOR THIS REPAIR AND AFTER ANOTHER RUN-AROUND I TOOK MY TRUCK ELSEWHERE. (TO A MECHANIC THAT I KNEW WAS RELIABLE AND WOULD CHARGE ME A FAIR PRICE.) THE REAR-END HAS NOW BEEN REPLACED FOR A THIRD TIME BUT I BELIEVE THAT THE STOCK REAR-END COMPONENTS ARE OVER-PRICED AND UNRELIABLE AND WOULD LIKE COMPENSATION FOR THE MOST RECENT REPAIRS, BUT I KNOW THAT IT WILL BE A FIGHT ALL THE WAY.*AK