NHTSA Complaint #10096376 — 2000 HONDA PASSPORT

MY 2000 HONDA PASSPORT STALLED ON ME ONE THURSDAY MORNING AND CALLED AMERICAN HONDA TO FIND OUT IF THE PROBLEM IS COVERED BY THE WARRANTY. I WAS INSTRUCTED BY AMERICAN HONDA TO HAVE THE CAR TOWED TO A NEAREST DEALERSHIP TO BE DIAGNOSED FOR ANY MECHANICAL FAILURE AND GIVEN A CASE# FOR THIS INCIDENT. I RECEIVED A CALL THE FOLLOWING DAY FROM THE DEALERSHIP WITH REGARDS TO WHAT THE PROBLEM WAS. THEY TOLD ME THAT IT'S A BROKEN TRANSMISSION SEAL THAT CAUSED MY CAR TO STALL AND I WAS GIVEN AN ESTIMATED WORK ORDER OF $385. I FOLLOWED UP WITH AMERICAN HONDA AND INFORMED THEM OF THE SITUATION DOWN TO ME RENTING A REPLACEMENT VEHICLE WHILE IT'S BEING REPAIRED. I WAS INFORMED THAT THEY ARE GOING TO EVALUATE THE PROBLEM AND WILL REIMBURSE ME FOR THE REPAIR IF IT FALLS WITHIN THEIR "SAID" GUIDELINES. SO I WENT AHEAD AND PAID FOR THE ORDER 2 DAYS LATER FOR $333.44 AND $13.34 OF WHICH IS THE COST OF THE PART AND THE REST IS THE DEALERSHIP'S LABOR COST (RIDICULOUS) NOT TO MENTION $27.72/DAY FOR MY CAR RENTAL FOR 2 DAYS. MONDAY CAME AND I RECEIVED A CALL FROM AMERICAN HONDA STATING THAT THEY DID A FOLLOW UP ON THE REPAIR AND THEY DECIDED THAT THE REPAIR COST WERE NOT CONSIDERED "PRE-MATURE DEFECT" THAT I DO NOT QUALIFY FOR A REIMBURSEMENT FROM AMERICAN HONDA.*AK