NHTSA Complaint #10096216 — 1998 PLYMOUTH VOYAGER ELECTRICAL SYSTEM:WIRING:INTERIOR/UNDER DASH

Complaint Details

ODI Number	10096216
Vehicle	1998 PLYMOUTH VOYAGER
Component	ELECTRICAL SYSTEM:WIRING:INTERIOR/UNDER DASH
Date of Incident	October 22, 2004
Date Filed	October 22, 2004
Mileage	109,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	FL

Consumer Description

TOTAL POWER SHUTDOWN WHILE TRYING TO START. STARTED 10 MINUTES LATER. VARIOUS COMPONENTS STARTED FAILING - DOOR LOCKS, INTERMITTANT WIPER, REAR WIPER, REAR WASHER, POWER MIRROR. TOOK TO DEALER AND WAS TOLD I NEEDED A NEW BCM. REPLACED BCM FOR $600 AND WAS TOLD THAT EVERYTHING HAD TO BE REPAIRED! THEY REPLACE DEFECTIVE BCM 50-60 TIMES A YEAR SO THAT THEY CAN TELL YOU YOUR CAR IS NOT WORKING! WHAT A RACKET! AND APPARENTLY THE ONE THEY REPLACED HAD ALREADY BEEN REPLACED BEFORE - HOW MANY TIMES I DON'T KNOW. $220 OF RECOMMENDED REPAIRS WERE NOT GUARANTEED TO FIX THE PROBLEMS EITHER! I REPORTED THE DETAILS TO "CUSTOMER ASSISTANCE" AND WAS TOLD THEY WOULD CALL BACK - THEY DIDN'T. WHEN I CALLED THEM THEY SAID THAT ALL ASSISTANCE WAS DENIED! I HAD TO PAY $600 SO THEY COULD TELL ME WHAT I HAD ALREADY TOLD THEM! I'LL TAKE IT TO AN INDEPENDENT SHOP WHERE THEY CHARGE TO FIX THE CAR.*AK

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