NHTSA Complaint #10093930 — 2000 FORD FOCUS

IN JUNE 2004, I TOOK MY 2000 FORD FOCUS INTO SUNSET FORD IN WESTMINSTER, CALIFORNIA COMPLAINING ABOUT A VIBRATION AND RATTLE IN THE FRONT END OF MY CAR. THEY CHARGED ME $80 AND TOLD ME THERE WAS NOTHING WRONG WITH MY CAR. AGAIN, ON AUGUST 12, 2004, I TOOK MY 2000 FORD FOCUS INTO SUNSET FORD COMPLAINING THAT THE VIBRATION AND RATTLE WERE STILL THERE AND GETTING WORSE. THEY AGAIN CHARGED ME $80 FOR A DIAGNOSTIC AND TOLD ME THERE WAS NOTHING WRONG WITH MY CAR. IN THE EARLY MORNING ON OCTOBER 2, 2004, I STARTED TO SLOWLY ACCELERATE FROM A COMPLETE STOP AND MY CAR FOR NO REASON AT ALL TURNED SHARPLY AND STRUCK A CURB. THERE IS NOW MAJOR STRUCTURAL DAMAGE TO MY CAR THAT WILL COST THOUSANDS OF DOLLARS TO REPAIR. I CONTEND THAT THIS MAJOR DAMAGE WAS CAUSED BY FORDS NEGLIGENCE IN FINDING THE ORIGINAL MECHANICAL DEFECT THAT I REPORTED TO THEM. I ALSO CONTEND THAT THE SYMPTOMS MY CAR WAS EXHIBITING WERE THE SAME AS DESCRIBED IN YOUR NHTSA CAMPAIGN ID #02V289000. *NM