NHTSA Complaint #10093788 — 2002 HONDA CR-V

MY 2002 HONDA CR-V HAS HAD A CRACKED WINDSHIELD TWICE IN TWO YEARS. THE IMPACT POINT WAS NEARLY THE SAME IN BOTH CASES - LOWER LEFT CORNER. THE FIRST CASE OCCURRED ON I-95. THE IMPACT POINT WAS NEARLY INVISIBLE TO THE EYE. I WENT TO TWO DEALERS WHO EACH FOUND THE POINT BY TRACING THE NOW HUGE CRACK WITH THE TIP OF A PEN. IT COULD BE FOUND. BOTH DENIED WARRANTY COVERAGE. THE SECOND CASE OCCURRED ON RT 1 APPROACHING THE TRENTON TRAIN STN EXIT FROM PENNSYLVANIA. THIS TIME I LOOKED ON THE INTERNET TO SEE IF THEIR WAS A KNOWN PROBLEM WITH CR-V WINDOWS. IT APPEARS THERE IS. A PROBLEM HONDA HAS ACKNOWLEDGED WITH A LITTLE ADVERTISED, GOODWILL WARRANTY. I WILL FOLLOW UP. I AM WONDERING IF THE DEALERS WERE AWARE OF THIS POLICY, BUT DENIED ANYWAY. IT WAS SUGGESTED I DOCUMENT MY ISSUE THROUGH YOUR WEB SITE. *NM