NHTSA Complaint #10093605 — 2001 DODGE RAM 2500

MY 2001 DODGE RAM STARTED STALLING OUT SO I CALLED FOR AN APPOINTMENT TO HAVE THE CENSOR CHECKED OUT. THEY SAID THAT WASN'T IT - IT WAS THE TRANSMISSION ITSELF AND THEY WOULD HAVE TO DROP THE PAN, THAT WAS FINE UNTIL THEY TOLD ME THERE WAS AT LEAST A 1/2 INCH OF SHAVINGS IN THE PAN AND THAT THEY HAD NEVER SEEN THAT AMOUNT IN A NEWER TRUCK- ESPECIALLY WITH MY MILAGE BEING SO LOW. THIS SETS OFF AN ALARM THAT THIS IS A FACTORY DEFECT. I CONTACTED THE MANAGER AND HE WAS SUPPOSE TO GET BACK TO ME-WHICH HE HASN'T AS OF YET...SURPRISE. OH YES, IN ORDER TO FIX THIS BECAUSE THE WARRANTY HAD RUN OUT 2000 MILES PRIOR IT WOULD COST ME $5,395.14. (NOW BEING DISABLE THIS IS SURE A BOOST TO ME) AND THAT ISN'T EVEN CHECKING OUT THE 4 WHEEL DRIVE WHICH IT HAS BOUND TO EFFECT ALSO. THE WARRENTY WAS FOR 36000 MILES AND I HAVE 39000 ON IT NOW. IT HAS COST ME 200.00 TO FIND THIS OUT AND ALSO THE SERVICE MANAGER SAID BECAUSE I DIDN'T USE THEIR SERVICES FOR OIL CHANGES AND TRANSMISSION CHECKS HE WOULD PROBABLY NOT GET AS MUCH HELP FOR ME AND IN THE CONTRACT IT SAID AS LONG AS I USED A LICENSE FACILITY IT WOULD BE COVERED AND I USED JIFFY LUBE. I THINK THIS IS WRONG-THEY ARE JUST ABOUT SAYING FOR NOT USING OUR FACILITY YOU ARE GOING TO BE PUNISHED AND NOT GET THE HELP YOU NEED. I AM GUESSING ON THE DATE OF PURCHASE.*AK