NHTSA Complaint #10093533 — 1998 DODGE CARAVAN

ON THURSDAY, SEPTEMBER 30, 2004 I WAS INFORMED BY MY DEALER ROUEN CHRYSLER IN WOODVILLE, OHIO THAT MY LS FRONT POWER TOWER (HOUSING FOR LEFT STRUT, ENGINE BRACKET, ETC) WAS RUSTED THROUGH AND WOULD IMMEDIATE REPAIR OR THE STRUT WOULD COLLAPSE, ENGINE BRACKET AND ENTIRE FRONT END OF THE CAR WOULD COLLAPSE CAUSING AN ACCIDENT AND INJURY. THE REPAIR WAS EXHORBITANT INITIALLY. AFTER DISCUSSION A SERVICE BULLETIN 23-044-02 WAS PRODUCED THAT INDICATED THERE WAS A DEFECT FOR ALL DODGE CARAVAN'S MODEL YEARS 1996-200. MY VEHICLE IS A 1998 DODGE CARAVAN. THE SERVICE BULLETIN INDICATED A REPAIR KIT AND I WAS GIVEN A MORE REASONABLE ESTIMATE BY THE ROUEN BODY SHOP. THE SERVICE TECHS WERE SEEKING THE PROBLEM WITH MY HORN WHICH WASN'T WORKING ON ALL DECIBLES. IF THEY HAD NOT BEEN LOOKING AT THE LEFT FRONT INSIDE OF THE VEHICLE THIS CONDITION WOULD HAVE CONTINUED UNTIL THERE WAS A FATALITY. MY VEHICLE [XXX] HAS BEEN EXCLUSIVELY SERVICED BY ROUEN TECHNICIANS FROM ITS PURCASE IN AUGUST 1996. THERE IS NO EXCUSE FOR THIS OVERSIGHT AND I FEAR THAT LEFT UNNOTICED AS IT HAD BEEN FOR THIS AMOUNT OF TIME A FATALITY WOULD HAVE OCCURRED. I BLAME THIS DEALERSHIP ENTIRELY FOR THIS NEGLIGENCE AND DOUBT IF I WILL EVER BUY ANOTHER CHRYSLER PRODUCT AND CERTAINLY NOT AT THIS DEALERSHIP. THE SERVICE DEPARTMENT AND WARREN ARE WELL AWARE OF MY CONCERN. NO ACTION HAS BEEN TAKEN. I WILL NEED IMMEDIATE TRANSPORTATION. MY FIRST VEHICLE PURSHASED IN APRIL 1996 A PLYMOUTH VOYAGER HAD COMPLETE ENGINE FAILURE AND COULD NTO BE FIXED, NOW THIS. IS IT ANY WONDER I DOUBT THE CREDIBILITY OF CHRYSLER PRODUCTS AND THE LONG-TERM RELIABILITY DUE TO PROVEN MANUFACTURING DEFECTS WHICH ENDANGER MY LIFE.*AK UPDATED 07/24/2012 *JS INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)