NHTSA Complaint #10091801 — 2004 KAWASAKI CONCOURS ENGINE AND ENGINE COOLING:ENGINE

Complaint Details

ODI Number	10091801
Vehicle	2004 KAWASAKI CONCOURS
Component	ENGINE AND ENGINE COOLING:ENGINE
Date of Incident	August 10, 2004
Date Filed	September 10, 2004
Mileage	300 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

MOTOR WAS DEFECTIVE. CONSUMER HAD THE MOTORCYCLE FOR 1 WEEK AND EXPERIENCED AN ENGINE PROBLEM. IT MADE A KNOCKING NOISE THAT SOUNDED LIKE A ROD WAS DEFECTIVE WITHIN THE ENGINE. THIS NOISE OCCURRED WHEN THE MOTORCYCLE WAS STARTED AND CONTINUED. CONSUMER TOOK THE MOTORCYCLE TO THE DEALER WHERE THE MOTORCYCLE WAS PURCHASED AND CONTACTED THE MANUFACTURER, WHO WOULD NOT AUTHORIZE THE DEALER TO GO INTO THE CRANK CASE TO INVESTIGATE THE DEFECT. MANUFACTURER'S SOLUTION WAS FOR THE DEALERSHIP TO GIVE THE MOTORCYCLE BACK TO CONSUMER BECAUSE THE MOTORCYCLE NEEDED TO BE BROKEN IN. CONSUMER WAS DISSATISFIED. *AK

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