NHTSA Complaint #10091054 — 1997 CHEVROLET S10

ABOUT 2 WEEKS AGO, THE WINDSHIELD WIPERS ON MY 1997 S10 PICKUP BEGAN TO INTERMITTENTLY MALFUNCTION (THERE HAVE BEEN 4 INSTANCES OF THIS SO FAR). IN MY ENSUING INVESTIGATION OF THE PROBLEM, I LEARNED THAT THERE IS A RECALL TO FIX THE PROBLEM. ON 9-8-2004 I TOOK THE VEHICLE TO SOUTHVIEW CHEVROLET IN INVER GROVE HEIGHTS, MN TO GET THE WIPER MODULE REPLACED. AFTER ENTERING THE VIN NUMBER INTO THEIR COMPUTER, THEY TOLD ME MY S10 WASN'T ELLIGIBLE TO HAVE THE REPAIRS DONE AT NO COST TO ME. EVEN THOUGH ONE OF THEIR DOCUMENTS STATED THAT THE RECALL WAS FOR BEGINNING OF PRODUCTION TO END OF PRODUCTION, THEY SAID THAT THE RECALL EXPIRED 2-29-2004. I THEN CALLED CHEVROLET'S 800-222-1020 NUMBER AND ASKED 2 PEOPLE WHY I WASN'T NOTIFIED OF A RECALL, AND HOW CAN A RECALL EXPIRE. I WAS ISSUED A SERVICE REQUEST # 1-257047512, AND WAS TOLD THAT IT WAS NOT A RECALL, BUT WAS A SPECIAL POLICY THAT HAD THE ABOVE EXPIRATION DATE. FURTHER INVESTIGATION BROUGHT ME TO YOUR WEBSITE WHERE I FOUND NHTSA CAMPAIGN ID NUMBER: 03V159000 WHICH REFERS TO A RECALL FOR THIS PROBLEM ON 97 S10 CHEVROLETS AND, FUTHER, REFERS TO GM RECALL NO. 03023. CHEVY SEEMS TO BE USING SEMANTICS TO GIVE ME THE RUN-AROUND SO THEY WON'T HAVE TO REPLACE MY WIPER MODULE. I PLAN TO WRITE TO THE CHEVY CEO TO BITTERLY COMPLAIN AND TO LET HIM KNOW THAT THERE WILL BE NO MORE CHEVYS FOR ME. IF I GET NO SATISFACTION FROM HIM OR AN UNDERLING, WHAT OTHER RECOURSE DO I HAVE TO LIGHT A FIRE UNDER CHEVY? THANKS FOR REPLYING TO THE LISTED EMAIL ADDRESS. JON RANDALL. *AK