NHTSA Complaint #10091005 — 2004 TOYOTA COROLLA

I PURCHASED A BRAND NEW 2004 TOYOTA COROLLA LE FROM BOB PAGAN/SAND DOLLAR TOYOTA, 7626 BROADWAY, GALVESTON, TX 77551 ON MAY 13, 2004 WITH 14 MILES ON ODOMETER AND DROVE IT ALL THE WAY TO PLANO, TX. WHILE I WAS DRIVING IT TO PLANO, I FELT ITS RIDE ABNORMAL, EXCESSIVE BOUNCING, VERY BUMPY AND ROUGH SIMILAR TO TURBULENCES IN A PLANE. TOYOTA BOASTS ITSELF OF TOTAL CUSTOMER SATISFACTION. THESE ARE JUST SLOGANS. THEY PROVIDE SHODDY CUSTOMER SERVICE. THEY REFUSED TO REPAIR CAR, REFUSED TO REFUND FULL MONEY TOWARDS BUYING ANOTHER TOYOTA AND REFUSED TO HELP BY SAYING THAT THE CAR IS DESIGNED THIS WAY. THE STEERING ALSO FELT STIFF AND TIGHT. THIS HIGHLY EXCESSIVE BOUNCING, BUMPY, SHAKY, JOLTING, TURBULENCE, VIBRATING RIDE IS NOT ACCEPTABLE AT ALL. THERE IS DEFINITELY A PROBLEM WITH THIS CAR. TOYOTA NEEDS TO FULFILL ITS PLEDGE, OBLIGATION AND COMMITMENT TO CUSTOMER SATISFACTION. I AM NOT SATISFIED WITH THIS CAR. I WROTE LETTERS TO TOYOTA CHAIRMAN IN JAPAN AND ALSO WROTE TO TOYOTA PRESIDENT IN THE US. TOYOTA PRESIDENT CALLED ME BUT OFFERED NO HELP AT ALL AND REFUSED TO TAKE CAR BACK AND REFUSED TO REPAIR IT TOO. THERE IS DEFINITELY A DEFECT AND IT COULD BE ASSEMBLY LINE RELATED OR SHOCK/STRUTS RELATED/ OR COULD BE TIRE RELATED. TOYOTA SUCKS AND THEIR SERVICE SUCKS. THEY MISLEAD PEOPLE IN THEIR ADS.