NHTSA Complaint #10090823 — 1999 AUDI A6 ENGINE AND ENGINE COOLING:COOLING SYSTEM

Complaint Details

ODI Number	10090823
Vehicle	1999 AUDI A6
Component	ENGINE AND ENGINE COOLING:COOLING SYSTEM
Date of Incident	January 1, 2004
Date Filed	September 11, 2004
Mileage	56,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	OR

Consumer Description

WATER PUMP FAILED SUDDENLY AT 56,000 MILES WHILE ON VACATION TRIP. CAR IMMEDIATELY OVERHEATED, AND WAS NOT DRIVABLE WITHOUT RISK OF SERIOUS DAMAGE TO ENGINE. OCCURRED SEVERAL HUNDRED MILES FROM NEAREST AUDI DEALER. COST TO REPLACE OVER $600 PLUS $400 FOR HOTEL & FOOD FOR TWO NIGHTS (WORK PERFORMED BY LOCAL VW DEALER BECUASE NEAREST AUDI DEALER SEVERAL HUNDRED MILES AWAY; HAD TO WAIT OVERNIGHT FOR PARTS TO COME FROM AUDI DEALER; AUDI USA WILL NOT WARRANY VW'S CANADA'S WORK, ONLY PARTS, EVEN THOUGH AUDI IS A SUBSIDIARY OF VW). NUMEROUS REPORTS OF SAME PROBLEM (WATER PUMP FAILURE AT LOW MILES) AT AUDI OWNERS SITE WWW.AUDIWORLD.COM; AUDI OWNERS MANUAL SUGGEST WATER PUMP SERVICE AT 90,000 MILES. CAR SERVICED PER AUDI'S RECOMMENDED SCHEDULE & USUALLY BY DEALER. *AK

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