NHTSA Complaint #10090762 — 2000 FORD FOCUS

I PARKED MY CAR AND SHUT IT OFF. WHEN I CAME BACK TO START MY CAR I COULD PUT THE KEY IN, BUT NOT TURN IT. WHEN I CALLED FORD THEY NEW OF THE ISSUE AND THE SERVICE MANGER TOLD ME THE FOLLOWING INFO IT IT:*AK IT IS DESIGNED SO BADLY THAT EVEN A PERFECTLY NEW ONE CAN JAM. IN MOST LOCK CYLINDERS THE TUMBLERS ARE PUSHED BY SPRINGS TO LOCK AGAINST AN OUTER SLEEVE, AND THE KEY PUSHES THEM BACK IN. WITH THE FOCUS THEY ADDED A LOCKING BAR AS 90 DEGREES TO THE TUMBLERS, AND THAT IS WHAT LOCKS THE SLEEVE INSTEAD OF THE TUMBLERS. THE PROBLEM IS THERE IS NO SOLID CONNECTION BETWEEN THE KEY AND THIS LOCKING BAR. IT IS ONLY PUSHED BY THE TINY TUMBLER SPRINGS, WICH EASILY JAM. SO THE ONLY CURRENT PERMENANT SOLUTION IS TO REMOVE ALL THE TUMBLERS. BUT SINCE THEY CANNOT DO THIS, THEY HAVE TO REPLACE THEM AS THEY COME IN, BUT THEY STILL BREAK AFTER REPLACEMENT AT MY COST OF ALMOST $500.00. IF FORD KNOWS OF THIS ISSUE WHY DO THEY NOT FIX THIS!